Processing Time:

All orders are processed immediately and will leave our warehouse within 1-2 business days.

 

Payments:

PayPal is our recommended payment method because it’s secure and simple. A PayPal account is not required for purchases.

 

Shipping:

• NYC Rugs offers free shipping inside the United States on all orders over $99.00 (excludes Alaska, Hawaii, PO Box & APO/FPO).
• Provided by a common carrier, typically UPS, and delivery is curbside.
• We will provide you with a tracking number to follow the progress of your order.

 

Returns/Exchanges:

Return or exchange an item – our 100% money back guarantee

• If you are not completely satisfied with your purchase and would like to return/exchange it, you must contact us within 30 days of receipt.
• Must be sent within 30 days of purchase date.
• Returned items should be unused and must be returned in original packaging with any enclosed documentation.
• All returned items are fully inspected. A full refund will be issued for unused items and only a partial refund for used products (excludes return delivery charges).
• Alternatively, if preferred, we will exchange the item.

Please note:
1. The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
2. The cost of returning the item to us is your responsibility.
3. Delivery charges are only refundable where goods are faulty.